This Privacy Policy explains how Madewell Woodworks (the “Site,” “we,” or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
Contact Information
If you have any questions about this policy, need more information about our privacy practices, or wish to make a complaint, please contact us here.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, how you interact with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” refers to any information that can identify an individual. Below are details on the types of Personal Information we collect and why.
Device Information
- Purpose of collection: To load the Site accurately for you, and to perform analytics to optimize our Site.
- Source of collection: Collected automatically when you access our Site through cookies, log files, web beacons, tags, or pixels.
- Disclosure for business purposes: Shared with our platform provider WordPress.
- Personal Information collected: Browser version, IP address, time zone, cookie information, pages viewed, search terms, and how you interact with the Site.
Customer Phone Number
- When you opt-in to receive SMS messages, we collect;
- Your phone number
- Consent to send SMS messages
- How we use your information
- Send SMS messages you’ve opted to receive
- Provide updates, promotions, or other relevant content based on your preferences
- Sharing your information
- We do not share your phone number or SMS opt-in information with third parties for marketing purposes
- Your rights
- You can reply HELP for further assistance
- You can reply STOP at any time to stop receiving messages from Madewell Woodworks
Order Information
- Purpose of collection: To provide products or services, process payments, arrange for shipping, provide order confirmations, and communicate with you.
- Source of collection: Collected directly from you when you place an order.
- Disclosure for business purposes: Shared with Shopify, payment processors, and shipping providers as necessary to fulfill your order.
- Personal Information collected: Name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information
- Purpose of collection: To provide customer support and respond to inquiries.
- Source of collection: Collected directly from you when you contact us for assistance.
- Disclosure for business purposes: Shared with customer support tools and vendors as needed to resolve your issue.
Sharing Personal Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
- We may also share your information to comply with legal requirements, such as responding to a subpoena, court order, or other lawful requests.
Behavioral Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you. For example:
- We use Google Analytics to understand how customers use our Site. Learn more about how Google handles your information here: Google Privacy Policy. You can opt-out of Google Analytics here: Google Analytics Opt-Out.
Using Personal Information
We use your Personal Information to offer and improve our services, process orders, and keep you informed about new products, services, and promotions.
Cookies
Cookies are small files that are downloaded to your device when you visit our Site. We use cookies to enhance your browsing experience by remembering your actions and preferences, such as login information or region settings. Cookies also help us understand how visitors use our Site.
You can manage or block cookies through your browser settings, though doing so may affect your ability to access some features of our Site.
Do Not Track
Our Site does not respond to Do Not Track signals because there is no consistent industry standard for handling them.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Please review this policy regularly for updates.
Contact Information
If you have any questions or concerns about this Privacy Policy, or if you wish to file a complaint, please contact us here
Complaints
If you wish to make a formal complaint regarding how we handle your Personal Information, please contact us using the information above. If you’re unsatisfied with our response, you can contact your local data protection authority or file a complaint with the appropriate supervisory authority in your jurisdiction.